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Shipping & Returns

UK Shipping

We ship domestic orders from the United Kingdom via Royal Mail or DPD

Orders placed by 12pm will be dispatched same day (excluding weekends).

Standard Shipping

We offer free UK shipping on orders over £50 via Royal Mail

Once your order is dispatched you will receive a confirmation by email, this service does not include live tracking. The tracking number will only update once the order has been delivered to you. 

Please allow up to 3-5 working days for delivery, if you have not received your order after 7 working days contact support@ebiketuner.com

Express Shipping

We offer express shipping via DPD. Once your order is dispatched you'll receive an email with live tracking

Please allow 2 working days for delivery, if you haven't received your order within 2 working days contact support@ebiketuner.com

Please note, if you place an order after 12pm on Friday this order will be dispatched on Monday.

International Shipping

EU Shipping

We ship EU orders from our warehouse in the Netherlands. Once your order has been dispatched you will receive an email with a tracking link. Most EU orders are sent via PostNL or Deutsche Post. Please allow 5 working days for delivery, if you haven't received your order by then contact  support@ebiketuner.com

EU Returns

To request a return please email support@ebiketuner.com with your order number, name and contact number.

In order to return an item it must be sent back within 30 days of the delivery date. It must be returned in its original packaging, unused. Please use a tracked service to ensure your return arrives safely, include your name in the package. Failure to do so will cause delays with your refund.

We are unable to refund your original or return postage costs. If an item is returned without its original packaging we charge a 5% restocking fee.

Please use a tracked service to ensure your return arrives safely, failure to use a tracked service will cause delays with processing your return. Once posted, please send us an email with your proof of postage or tracking number.  

EU Returns Address

Ebiketuner limited (Huboo Ref 3815),

Huboo Technologies, De Run 5303,

5503 LW, Veldhoven, 

Netherlands

IMPORTANT: Please include your name & order number in your package, failure to do so will cause delays with your refund/exchange

 

Customer Support

support@ebiketuner.com

+44 7942 318 595