FREE UK SHIPPING ON ORDERS OVER £50

Shipping & Returns

Shipping

We ship domestic orders from the United Kingdom via Royal Mail. International orders are shipped from multiple carriers.

Orders placed by 12pm will be dispatched same day (excluding weekends).

Standard Shipping

We offer free UK shipping on orders over £30

Once your order is dispatched you will receive a confirmation by email, this service does not include live tracking. The tracking number will only update once the order has been delivered to you. 

Please allow up to 3-5 working days for delivery, if you have not received your order after 7 working days contact support@ebiketuner.com

Express Shipping

Once your order is dispatched you will receive a confirmation by email that includes a live tracking link, this will activate as soon as the order has been scanned by the carrier. 

Please allow 2 working days for delivery, if you haven't received your order contact support@ebiketuner.com

Please note, if you place an order after 12pm on Friday this order will be dispatched on Monday.

International Shipping

Returns

We offer a 30 day return policy, please allow up to 7 working days for your refund to be processed. 

To request a return please email support@ebiketuner.com with your order number, name and contact number.

In order to return an item it must be sent back within 30 days of the delivery date. It must be returned in its original packaging, unused. Please use a tracked service to ensure your return arrives safely. 

We are unable to refund your original or return postage costs. If an item is returned without its original packaging we charge a 5% restocking fee.

Returns Address

Ebiketuner returns, Huboo Ref 3815, 

Unit 4 Vertex Park,

Lyde Green, Emersons Green,

Bristol,

BS16 7LB

Please include your full name inside your parcel to ensure we can process your return as quickly as possible. Please use a tracked service such as Royal Mail 1st Class Recorded to ensure your return arrives safely, failure to use a tracked service will cause delays with processing your return. Once posted, please send us an email with your proof of postage or tracking number.  

Customer Support

support@ebiketuner.com

+44 7942 318 595