🇬🇧 UK Shipping
Standard Shipping – FREE on all tuning kits
Delivered via Royal Mail Tracked 48, please allow 3–5 working days for delivery. A tracking link is sent by email once your order is dispatched.
Haven’t received your order after 7 working days? Contact: support@ebiketuner.com
UK Express Shipping - Paid service
Delivered via Royal Mail Tracked 24, please allow 1–2 working days for delivery. A tracking link is sent by email once your order is dispatched.
🇺🇸 USA Shipping - FREE on all tuning kits
US orders are shipped from our UK warehouse. Before shipping an order, we will contact you via email or whatsapp to ensure the product you ordered is compatible with your ebike.
Once confirmed, all orders are dispatched within 24 hours, with a shipping time of 5-7 business days. A tracking link is sent by email once your order is dispatched.
The shipping service we use is fully tracked via USPS once your shipment lands in the US. We take care of all Tariff charges and all import paperwork so there are no surprise fees when your order arrives in the US
Important;
We’ll contact you by email to confirm your bike’s make, model, and year before we dispatch your order. To speed up your order processing, send us a message with these details after placing your order.
We can’t ship any US order without this information as this helps us avoid compatibility issues and costly returns.
Due to the updated US import process, some delays may occur. Please keep this in mind before placing your order.
Still waiting for your order after 10 business days? Contact: support@ebiketuner.com
🇦🇺 Australia - FREE on all tuning kits
AU orders are shipped from our UK warehouse. Before shipping an order, we will contact you via email or WhatsApp to ensure the product you ordered is compatible with your ebike.
Once confirmed, all orders are dispatched within 24 hours, with a shipping time of 5-7 business days. A tracking link is sent by email once your order is dispatched.
The shipping service we use is Royal Mail International Tracked, once it lands in AU it will be delivered by Australia post.
Goods valued at AUD $1,000 or less: Generally exempt from customs duty. We collect 10% Goods and Services Tax (GST) at checkout
A few important things to note:
We’ll contact you by email to confirm your bike’s make, model, and year before we dispatch your order.
We can’t ship any AU order without this information as this helps us avoid compatibility issues and costly returns.
Still waiting for your order after 10 business days? Contact: support@ebiketuner.com
🇪🇺 EU Shipping - See checkout for accurate pricing
EU orders are shipped from our UK warehouse. Before shipping an order, we will contact you via email or whatsapp to ensure the product you ordered is compatible with your ebike.
Once confirmed, all orders are dispatched within 24 hours, with a shipping time of 5-7 business days. A tracking link is sent by email once your order is dispatched.
The shipping service we use is fully tracked from the UK, once your shipment lands in your home country it will be delivered by your domestic carrier such as; deutsche post. We take care of all import charges so there are no surprise fees when your order arrives at customs
Important;
We’ll contact you by email to confirm your bike’s make, model, and year before we dispatch your order. To speed up your order processing, send us a message with these details after placing your order.
We can’t ship any EU order without this information as this helps us avoid compatibility issues and costly returns.
Still waiting for your order after 10 business days? Contact: support@ebiketuner.com
🌍 All Other Countries
We can ship to other countries worldwide on request. Shipping is paid and depends on your location. International orders sent to countries outside of US, AU & EU are sent Delivered Duty Unpaid — you may be charged customs/import fees on delivery. This means any import duties, taxes, or fees are your responsibility. Orders returned due to unpaid customs or failed delivery may have these fees deducted from your refund. Please check with your local customs authority before ordering.
Contact us on support@ebiketuner.com if you need more information
🕛 Order Cut-Off Times
Same-day dispatch cut-off: 12pm (UK time). Orders placed after 12pm Friday will ship the following Monday.
🔁 Returns - Changed Your Mind
If you've changed your mind, we offer a 30-day return policy on all orders. Please email support@ebiketuner.com with your order number, name & contact number. We will provide you with instructions to open a return.
Any returns must be unused, in their original condition and packaging. When your return arrives, we'll inspect it. If an item has been used, fitted, damaged or returned without its original packaging, we may deduct an amount from your refund to reflect the reduction in its value. This depends on the condition: typically 10% for items that have been used or are missing packaging, and up to 50% for items that are damaged. We'll always let you know the amount before your refund is processed.
Return requests made more than 30 days after delivery can't be accepted.
We've made returns easy for you, please do not return an order without contacting us first. For UK customers we have our own returns portal which provides tracked labels for you.
Once your return is received, refunds can take up to 5-7 working days to process.
Please note:
Return shipping costs are deducted from the final refund amount. For UK returns we charge £4.50 for our fully tracked returns service, this will be deducted from your refund. For International returns, you must pay for return shipping.
⚙️ Returns - Faulty or Defective Items
All of our tuning kits come with a manufacturer’s warranty. The length of warranty depends on the product's brand.
If you are having difficulties with getting your product working or it becomes faulty within the warranty period. Our team will do our best to fix it. If we're unable to, we’ll replace it.
Returning a faulty item: if your item develops a fault within 30 days of delivery (or within 6 months for UK customers), we'll cover the cost of returning it to us. After that, you'll need to cover the return postage, and we'll send your replacement once we've received it.
If you think your item is defective you can email us at support@ebiketuner.com — we’ll sort it as quickly as possible
🛠️ Warranty Claims
In the unlikely event your product develops a fault during its warranty period we will replace it. However this does not cover faults from ebike software updates. Updating your eBike’s motor firmware may block or disable your tuning kit. Therefore we recommend avoiding firmware updates once you've fitted a tuning kit.
Please keep in mind:
1. Firmware upgrades can remove tuning compatibility
2. The product is only guaranteed to work with the firmware version available at time of purchase
3. A blocked tuning kit due to a firmware update is not covered under warranty
If you’re unsure, reach out before doing a software update. We’re here to help you keep your ride running exactly how you like it.
If you need to submit a warranty claim, you can email us at support@ebiketuner.com — we’ll reply as quickly as possible