We offer free tracked shipping worldwide on orders over £99. Depending on your location, all orders are shipped from our UK & US warehouses.

Get in touch with our team by contacting us at support@ebiketuner.com

Detailed Shipping & Returns information can be found here

Before ordering, please check your eBike specs to ensure you are ordering the correct chip. If you're unsure, submit this form

• Works with any ebike fitted with a Shimano E8000, E7000, E6100, E5000 motor
• Excludes eBikes with Di2 electronic gearing
• Important: You must check your motor's connections before purchasing. Select the 'Standard' version if your motor has a spare port. Select +ETP if your motor does not have a spare port

• Fitted to the motor in minutes for a true plug & ride experience Fitted to the motor in minutes for a true plug & ride experience
• Simple activation, can be switched off at any time using the light button
• Completely derestricts your eBike when active
• Please note, if your ebike has a display, speed readings are fixed when riding above 22km/h
• Lifetime warranty with all Speedbox tuning kits

Unfortunately no tuning kits are 100% guaranteed. You can reduce the risk of triggering an error code by following these simple steps:

• If possible, remove your battery before starting your installation
• If your eBike uses a smartphone app, switch off automatic updates
• Once fitted, avoid updating your motor as this increases the chance of detection
• Remove your tuning kit before doing any software updates
• Avoid activating/deactivating the tuning kit mid-ride
• Keep your average speed below 35km/h
• On some eBikes such as models with the Bosch Gen4 motor, a countdown is required to ensure the correct milage is recorded
• After a long ride, the countdown will take several minutes. The bike must remain on while this completes
• When stopping for a short time, keep your foot on the pedal to stop the countdown from starting

In the unlikely event your product develops a fault or defect. We will replace it under warranty. All Speedbox products come with a lifetime warranty.

To claim under warranty, simply contact us here and our team will assist you

Existing eBike Warranty:
The use of any tuning products may void the warranty of your eBike. We take no responsibility for any damages resulting from the use of any of our products.

eBike Laws:
Electric bikes equipped with tuning devices are not allowed to be used on public roads, cycling paths and public places. Electric bikes equipped with tuning products can be used exclusively on private property and entirely at one’s own risk. Under the EU's EN15194 regulation it is illegal to ride your eBike on public roads/cycle paths with a tuning device fitted. 

By purchasing a device from eBike tuner ltd you agree that eBike tuner ltd cannot be held liable for any damage, injury, fine or cost to you, your eBike or anyone else involved in your particular incident.