🇬🇧 UK Shipping

Standard Shipping – FREE on orders over £99

Delivered via Royal Mail Tracked 48, please allow 3–5 working days for delivery. A tracking link sent by email once your order is dispatched.

Haven’t received your order after 7 working days? Contact: support@ebiketuner.com

UK Express Shipping

Delivered via Royal Mail Tracked 24, please allow 1–2 working days for delivery. A tracking link provided by email once your order is dispatched. 

🇺🇸 USA Shipping - Tracked Shipping & Import Fee - Starting from $39

US orders are shipped from our UK warehouse. All orders are dispatched within 24 hours, with a shipping time of 5-7 business days. A tracking link sent by email once your order is dispatched.

Due to Section 321 of the U.S. Tariff Act ending, goods under $800 no longer benefit from tariff free imports to the US. 

As of 29/08/25 all US orders from our shop will incur tariffs of around 15% due to most of goods being made in the EU. 

To make buying from us a smooth as possible, we’ve introduced a tiered shipping & import fee, starting from $39.

This covers fully tracked delivery via USPS, tariff charges, and all import paperwork—so there are no surprise fees when your order arrives in the US

A few important things to note:

We’ll contact you by email to confirm your bike’s make, model, and year before we dispatch your order.

We can’t ship any US order without this information—this helps us avoid compatibility issues and costly returns.

Due to the updated US import process, some delays may occur. Please keep this in mind before placing your order.

Still waiting for your order after 10 business days? Contact: support@ebiketuner.com

🇦🇺 Australia & 🇨🇦 Canada - Tracking Shipping fee from $39

All orders are shipped from the UK via Royal Mail, final delivery with be made by Australia Post or Canada Post once in-country

Australian orders are import-free (under $800 AUD threshold). Canadian orders may be subject to import fees.

Orders typically take 7 business days but please allow up to 10 business days for delivery. Orders to Western Australia take 10-14 business days.

Still waiting after 10 days? Contact: support@ebiketuner.com

🌍 All Other Countries

We can ship to other countries worldwide on request. Shipping is paid and depends on your location. All international orders are sent Delivery Duty Unpaid — you may be charged customs/import fees

Contact us on support@ebiketuner.com if you need more information

📦 Import Charges & Customs

Other than the United States, we ship on a Delivered Duty Unpaid (DDU) basis. This means any import duties, taxes, or fees are your responsibility. Orders returned due to unpaid customs or failed delivery may have these fees deducted from your refund. Please check with your local customs authority before ordering.

🕛 Order Cut-Off Times

Same-day dispatch cut-off: 12pm (UK time). Orders placed after 12pm Friday will ship the following Monday.

---

🔁 Returns & Refunds

We offer a 30-day return policy on all orders. If you've changed your mind, please email support@ebiketuner.com with your order number, name & contact number. We will provide you with the details to safely return your order.

We've made returns easy for you, please do not return an order without contacting us first as we have a system in place.

Once your return is received, refunds can take up to 7 working days to process.

Please note:

Return shipping costs are deducted from the final refund amount (unless your product is faulty). Items returned in used condition or without their original packaging will be charged a 10% restocking fee. Damaged items may be charged 50%.

⚙️ Faulty or Defective Items

All off our tuning kits come with a manufacturer’s warranty. The length of warranty depends on the brand.

If your product becomes faulty within the warranty period, we’ll replace it for free. If you think your item is defective? Email us at support@ebiketuner.com — we’ll sort it as quickly as possible