We ship all orders from the UK via DHL Express. Goods sent may incur customs charges at the buyers expense. If you haven't received your order within 7 working days please contact support@ebiketuner.com

Australia & New Zealand Shipping

We ship all orders from the UK via DHL Express. Goods sent may incur customs charges at the buyers expense. If you haven't received your order within 10 working days please contact support@ebiketuner.com

Returns

We offer a 30 day return policy, please allow up to 7 working days for your refund to be processed. 

To request a return please email support@ebiketuner.com with your order number, name and contact number.

In order to return an item it must be sent back within 30 days of the delivery date at the buyers expense. It must be returned in its original packaging, unused. Please use a tracked service to ensure your return arrives safely, include your name in the package. Failure to do so will cause delays with your refund.

We are unable to refund your original or return postage costs. If an item is returned without its original packaging we charge a 5% restocking fee. 

If an item is returned damaged we have the right to deduct up to 50% of the original purchase price 

Faulty Items (Tuning Kits only)

In the unlikely event your tuning kit develops a fault. Please contact us on support@ebiketuner.com 

Please note, our tuning kits should not be shrink wrapped or secured with electrical tape as this can damage the connections and cause moisture build up. We cannot replace any tuning kit under warranty if it returned to us with any of the following;

1. Shrink Wrapped

2. Wrapped in electrical tape or similar

3. Dirty (mud, grease etc) 

Products that are sent back to us in any the above condition are not eligible for replacement 

Returns Address