Shipping policy
Domestic Shipping (UK)
Standard Shipping
We offer free UK shipping on orders over £99 via Royal Mail Tracked 48
Once your order is dispatched you will receive a confirmation with tracking link by email. Please allow up to 3-5 working days for delivery, if you have not received your order after 7 working days contact support@ebiketuner.com.
UK Express Shipping
We offer express shipping via Royal Mail Tracked 24. Once your order is dispatched you'll receive an email confirmation with a tracking number. Please allow 2 working days for delivery, if you haven't received your order within 2 working days contact support@ebiketuner.com
Australia/US/Canada Shipping
We ship all Australia/US/Canada orders from the UK via FedEx & DHL Express. Goods sent to US & Australia will be import-free as they are under the threshold of $800. Canadian orders are subject to import charges.
Once your order has been dispatched, you will receive an email confirmation with a tracking link. If you haven't received your order within 10 working days please contact support@ebiketuner.com and one of the team will get back to you quickly.
EU Shipping
We ship all orders to Europe from the UK using reputable shipping partners like DHL, Royal Mail or FedEx. Goods are shipped on Delivery Duty Paid (DDP) basis. Any customs or import charges will be covered by us.
Once your order has been dispatched you will receive an email confirmation with a a tracking link. Please track your order using the tracking link provided for the most accurate information. If you haven't received your order within 7 working days please contact support@ebiketuner.com
European Economic Area Shipping
Orders to Norway, Iceland & Switzerland are shipping using FedEx. Goods are shipped on a Delivery Duty Unpaid basis so there will be customs charges to pay.
Other countries
We do also ship to other countries around the world. This is a paid service and it dependent on the specific country. Orders are shipped on a Duty Unpaid basis so will potentially incur customs charges.
ebiketuner ltd operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Please contact your local customs authority for more information. The customer must take full liability for any parcels returned to ebiketuner ltd due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
Order Cut-off Times
Our deadline for same-day dispatch is 12pm. Please note, if you place an order after 12pm on Friday this order will be dispatched on Monday.