Before ordering, please check your eBike specs to ensure you are ordering the correct chip. If you're unsure, submit this form

We offer free shipping worldwide on orders over £99. Depending on your location, all orders are shipped from our UK, US and Australian Warehouses.

Get in touch with our team by contacting us at support@ebiketuner.com

Detailed Shipping & Returns information can be found here

Confidence in our product's durability and performance is paramount. That's why every Speedbox eBike tuning kit comes with a lifetime warranty, offering peace of mind and a guarantee of satisfaction for every rider.

Unfortunately no tuning kits are 100% guaranteed. You can reduce the risk of triggering an error code by following these simple steps:

• If possible, remove your battery before starting your installation

• If your eBike uses a smartphone app, switch off automatic updates before installing your tuning kit
• Remove your tuning kit before doing any software updates

• Avoid activating/deactivating the tuning kit mid-ride

• Keep your average speed below 35km/h

• On some eBikes such as models with the Bosch Gen4 motor, a countdown is required to ensure the correct milage is recorded. On completion of your ride allow the bike to turn itself off

Existing eBike Warranty:
The use of any tuning products may void the warranty of your eBike. We take no responsibility for any damages resulting from the use of any of our products.

eBike Laws:
Electric bikes equipped with tuning devices are not allowed to be used on public roads, cycling paths and public places. Electric bikes equipped with tuning products can be used exclusively on private property and entirely at one’s own risk. Under the EU's EN15194 regulation it is illegal to ride your eBike on public roads/cycle paths with a tuning device fitted. 

By purchasing a device from eBike tuner ltd you agree that eBike tuner ltd cannot be held liable for any damage, injury, fine or cost to you, your eBike or anyone else involved in your particular incident.