The most common question we get asked! We understand finding the right tuning kit can be overwhelming.

We've written some helpful guides right here

If you're in a hurry or just want to speak to us first. Submit this form include the make, model and year of your bike and our team of experts will respond in 24 hours.

We offer a 30-day return policy, allowing you to return the item within 30 days of receiving it if you are not completely satisfied.
We aim to make any returns as painless as possible, simply contact us here to start a return.

Yes, all of our tuning kits are covered by a manufacturers warranty. This covers you in the unlikely event your kit becomes defective.
Claiming under warranty is easy, just contact us here and our team will help you

Installing a third party device like a tuning kit can potentially void your bike's warranty. We take no responsibility for any damages resulting from the use of any of our products.  

Electric bikes equipped with tuning devices are not allowed to be used on public roads, cycling paths and public places. Electric bikes equipped with tuning products can be used exclusively on private property and entirely at one’s own risk. Under the EU's EN15194 regulation it is illegal to ride your eBike on public roads/cycle paths with a tuning device fitted. 

By purchasing any tuning device from eBike tuner ltd you agree that eBike tuner ltd cannot be held liable for any damage, injury, fine or cost to you, your eBike or anyone else involved in your particular incident.

Yes all orders are shipped with live tracking.
Once your order is dispatched, you will receive a tracking link. You can read our detailed shipping info here