Why choose this product:

We ship fast and free to the UK, USA, Australia & Canada. All orders are fully tracked and dispatched from our UK warehouse.

✅ Tariff-free shipping to the USA & Australia.

❌ Note: Orders to Canada may incur customs charges. Free shipping doesn’t apply to EU/EEA countries.

Changed your mind? No problem. We offer 30-day returns — no hassle, no stress.

If something’s not right, we’ll sort it.

🔍 See full Shipping & Returns info here

In the unlikely event your product develops a fault or defect. We will replace it under warranty. All VOLspeed products come with a 2-year warranty.

To claim under warranty, simply contact us here

Updating your eBike’s motor firmware may block or disable your tuning kit.

We recommend avoiding firmware updates especially through service centres unless absolutely necessary. Most updates are optional, and a working eBike doesn’t usually need one.

Keep in mind:

✔ Firmware upgrades can remove tuning compatibility

✔ Tuning is only guaranteed to work with the firmware version available at time of purchase

✔ A blocked tuning kit due to a firmware update is not covered under warranty

If you’re unsure, reach out before updating. We’re here to help you keep your ride running exactly how you like it.

Existing eBike Warranty:
The use of any tuning products may void the warranty of your eBike. We take no responsibility for any damages resulting from the use of any of our products.

eBike Laws:
Electric bikes equipped with tuning devices are not allowed to be used on public roads, cycling paths and public places. Electric bikes equipped with tuning products can be used exclusively on private property and entirely at one’s own risk. Under the EU's EN15194 regulation it is illegal to ride your eBike on public roads/cycle paths with a tuning device fitted. 

By purchasing a device from eBike tuner ltd you agree that eBike tuner ltd cannot be held liable for any damage, injury, fine or cost to you, your eBike or anyone else involved in your particular incident.